FAQ

How to treat Hiroko Hagio pieces

Every piece of her works is hand made in by Hagio so the details of each piece may vary from the pictures online. Please note that when it comes to handmade jewellery sometimes imperfections are a quality of the product that makes it special and unique. Bespoke, unique and oneoff pieces will always offer you the highest possible exclusivity promised to last for generations.

Please note many of Hiroko Hagio’s pieces are not for everyday wear as her pieces are beautiful works of art. However, some of them can be worn daily and in that case, Hagio will send information about general jewellery care via email when she dispatches your order.

Bespoke service

For a truly unique and exclusive piece, Hiroko Hagio offers bespoke design and commission service aimed at meeting your individual requirements. As Hagio has extraordinary techniques to create pieces in silver and gold, Hagio can offer not only jewellery but also any kind of ornaments such as cutlery, flower vases. Hagio assures to staying true to her core values and traditional values and ensure that the highest quality and level of craftsmanship is upheld throughout all pieces. Please note, for bespoke and customised orders Hagio requires a 50% deposit as confirmation of your order before production can begin. At this point you will be committed to purchase and the order cannot be cancelled. The remainder will then need to be paid in full before collection or dispatch of the order. Payment can be made by PayPal or bank transfer. Goods remain the property of Hagio until paid for in full.